FAQ

You'll find here all the answers to your questions (about Emile of course!). If you still have any questions, feel free to send us an email at hello@emile.brussels.

Is there a guide during the tour?

Nope! You'll get your itinerary via our app and enjoy the experience at your own pace.

‍

How do I book a tour?

To book an Emile tour, head over here. Once we receive your order and payment, we'll confirm your booking.

‍

How far in advance should I book?

You can go to the calendar on the Emile website to check available dates and times. Bookings can be made up to 48 hours before departure.

‍

I'm having trouble logging into the app, what should I do?

Drop us an email at hello@emile.brussels, and we'll send you the itinerary for your tour along with your codes for drinks and snacks.

‍

When are Emile tours organized?

We have different types of tours, during the day and the evening. Click on your favourite tour for more details.

‍

Where do the Emile tours start and finish?

They are indicated during the booking process and in your confirmation email. If you can't locate the exact meeting point, check the details in your booking email or call the contact number provided.

‍

Are the tours accessible to wheelchair users or to those with reduced mobility?

Our tours take place outdoors and use the available urban infrastructure. In total, you'll cover approximately 2 to 4 km. There are cobblestones and stairs on the routes, but we can help find solutions—feel free to contact us

‍

What happens in case of bad weather?

Check the weather before your departure to dress accordingly. In Belgium, a little rain won't stop us!

‍

How do I pay?

Payment is made during the booking on our website. It is not possible to pay at the start of the tour.

‍

I bought tickets, but I have a scheduling conflict.

Unless we cancel or reschedule your event, you are not eligible for a refund, as we aim to avoid direct losses for our partners. Thank you for your understanding. However, you may find a replacement or resell your tickets and provide us with a contact person who will attend in your place.

‍

Which establishments are present in the Emile tours?

It's a surprise! Our selection of addresses in Brussels 1000, curated by our professional team, creates the magic of our tours.

‍

We have more people than expected, what should we do?

Fantastic! Book an additional spot(s) for the extra person(s) through the online booking system. Contact us to coordinate the reservations and use only one phone during your tour.

‍

Are you a large group or a company?

Please contact our team, and we’ll find a solution tailored to your needs.

‍

I want to offer a gift voucher

Give a gift voucher and let the lucky recipient choose the event and date that suits them best!

To do so, simply go to the homepage at emile.brussels and click on “I want to give a gift voucher” in the “Gift Voucher” section.

During the booking process, you have two options:

Send the PDF yourself to the recipient: the gift voucher will be sent to your email address as a PDF immediately after purchase. You can print it or forward it by email. Instructions on how to book an event with a gift voucher are included in the PDF.
Offer a physical gift card: add the “physical card” option when booking the gift voucher and enter your mailing address so our team can send it to you by post. This option has an additional cost of 5 euros.

The gift voucher is worth €79 and can be used for any CHILL EMILE event of the recipient’s choice.

‍

CHILL Emile - What is the maximum number of participants?

To ensure a relaxed experience for all participants during the workshops, each workshop has a participant limit. The maximum number of participants is listed in the workshop description. However, if your group exceeds 4 people, please contact us by email, and our team will be happy to arrange a custom solution

‍

CHILL Emile - What is the minimum number of participants?

To ensure the workshops are profitable for our partners, Emile reserves the right to cancel or reschedule a workshop if the minimum number of participants is not met. The minimum number of participants is listed in the description of each event. In this case, the Emile team will contact you personally to inform you and arrange a new date with you.

‍

CHILL Emile - I'm late, can I still do the course?

You’re here to relax, so to ensure your peace of mind on the day, please aim to be punctual. ;-) If you are more than 15 minutes late, we recommend going directly to the second stop to avoid missing the creative workshop. Our partner reserves the right to refuse entry to the workshop if you are more than 15 minutes late.

‍

CHILL Emile - Can we do the Courses with children?

The courses are reserved for adults. However, if you wish to participate with a child or adolescent, please contact our team, and we will be happy to help.

‍

CHILL Emile - What language is the workshop in?

The workshops are in French, with some dates available in English. Please read the event descriptions carefully and make sure to select your preferred time slot (FR or EN) when booking.

‍

CHILL EMILE - Do I need to bring anything to participate in a Chill Emile journey?

All information regarding necessary and provided materials is mentioned in each workshop’s description. The Emile team is also available via email to answer any questions you may have about the events and workshops

CHILL EMILE - Do I need to bring clothes that can get dirty?

Chill Emile workshops may involve messier activities (paint, flour, etc.). Aprons are provided only for the Sweet Journey workshop. If you want to ensure that you don’t damage your favorite outfit, bring an apron, coveralls, or clothes you don’t mind getting dirty.

‍

CHILL Emile - I have allergies to certain materials what should I do?

‍

CHILL Emile - Is there anything to eat/drink during the course?

Drinks are provided during the courses. However, Chill Emile courses do not include meals, so please plan to eat before or after the experience. Depending on the chosen event, it may be possible to have a meal at the final stop at your own expense. You can also bring a snack, a water bottle, or your favorite drink.

‍

Discover our tours